Return & Exchange Policy
Return & Exchange Policy– AvenidaBoutique.com
At AvenidaBoutique.com, we want to ensure you are completely satisfied with your purchase. Please inspect your items immediately upon delivery to confirm that you have received the correct order, size, and product specifications.
Key Policy Rules
Inspection Upon Delivery: Customers are required to check their items upon receiving the order to ensure accuracy and size fit.
Exchanges Only: We offer product-for-product exchanges only. Cash or original payment method refunds are not provided.
Return Window: Exchange requests must be submitted within 72 hours of receiving your delivery. Requests made after 72 hours will not be accepted.
Shipping Costs: The customer is responsible for all shipping fees associated with returning and reshipping the item for an exchange.
Condition of Items: Returned items must have all original tags attached, remain in their original product packaging, and show no visible signs of wear, use, or damage. Discounted or sale items are final sale and cannot be exchanged.
How to Process an Exchange
1. Reply directly to your order confirmation email within 72 hours of receiving your delivery, specifying the item(s) you wish to exchange and the new size or replacement product requested.
2. Our support team will review your request and send you instructions alongside the return shipping details.
3. Package the unused item securely in its original packaging with tags attached and ship it back to us via the designated courier.
Additional Information
Processing Time: Replacement items will be dispatched once the original product is returned, inspected, and approved by our quality control team.
Lost or Damaged Items: AvenidaBoutique.com is not responsible for items lost or damaged during return transit. We recommend using a trackable shipping service.
Questions? If you have any questions regarding your delivery or need assistance with an exchange, please reach out to our customer support team at support@avenidaboutique.com.